Refund policy

Foodways Refund Policy

At Foodways, we care about quality and fairness. Because we sell food products, our refund policy is designed to protect both our customers and food safety standards.

Returns & Refunds

Due to the nature of food products, we do not accept returns on items that have been opened, used, or stored improperly after delivery.

However, we will gladly refund or replace your order if:

• You received the wrong item

• Your order arrived damaged or spoiled

• There was an issue with quality upon delivery

How to Request a Refund

If there’s an issue with your order, please contact us within 24 hours of delivery and share:

• Your order number

• A short description of the issue

• Clear photos of the product and packaging

Our team will review the case and get back to you as quickly as possible.

Refund Method

Approved refunds will be processed using the original payment method or as store credit, depending on the situation.

Delivery Responsibility

Once an order has been delivered successfully, Foodways cannot be responsible for issues caused by:

• Incorrect storage

• Delayed refrigeration or freezing

• Customer handling after delivery

If you have any questions, feel free to reach out — we’re always happy to help.